Refund policy
body{ font-family:Arial, Helvetica, sans-serif; background:#ffffff; color:#111; line-height:1.8; margin:0; } .container{ max-width:900px; margin:50px auto; padding:40px; border:1px solid #ddd; } h1{ text-align:center; font-size:36px; margin-bottom:10px; color:#000; } h2{ margin-top:35px; font-size:22px; border-bottom:1px solid #ddd; padding-bottom:8px; color:#000; } p{ margin-bottom:18px; font-size:16px; } ul{ padding-left:20px; } li{ margin-bottom:10px; } .info{ border:1px solid #000; padding:18px; margin:30px 0; } .footer{ margin-top:50px; border-top:1px solid #ddd; padding-top:20px; text-align:center; font-size:14px; color:#555; }
Return & Refund Policy
Grimsby DN37, United Kingdom
Email: support@fionnashop.uk
Returns
We accept returns within 30 days of the delivery date. Returned items must be unused, in their original packaging, and include all accessories and documentation.
Non-Returnable Items
- Products damaged through misuse or improper installation.
- Items returned without their original accessories.
- Products modified after delivery.
- Items returned outside the return period.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue quickly.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges
We replace items only if they are defective or damaged upon arrival. Please contact our support team before sending any product back.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or shipped incorrectly by Fiona Shop.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us.
- Email: support@fionnashop.uk
- Address: Grimsby DN37, United Kingdom